Soaking in Samsara

My new role at NewsGator - VP of Customer Care

I received some very exciting news this week.  I am going to assume the role of VP of Customer Care which will manifest in more direct hands-on consulting with our Enterprise 2.0 customers.  As NewsGator's ad hoc knowledge manager and corporate evangelist for social computing, this is a perfect transition and an opportunity to take what I have learned to our clients.  I will still be providing executive leadership for our development and client support teams in my new role, offering me the best of both worlds.

Enterprise Social Computing - My Aha! Moment

As the internal evangelist for social computing technologies at NewsGator, I have been thinking a lot lately about why this technology so appeals to me.  There are many reasons, some significant and others trivial, but I had a minor “aha moment” this morning in realizing the big win for me.  That big win is that I absolutely love to assimilate a lot of information/data/opinion from disparate sources to build my own personal knowledge store.  It is actually fun for me to research a topic and find myself exploring all sorts of tangents along the way.  Perhaps I really do enjoy the journey as much as the goal?

 

The use of shared RSS feeds, documents, group discussions, bookmarks and tags opens up a vast inventory of knowledge sources.  That can be good or bad.  It is the user-enhanced nature of that inventory that makes it accessible and manageable.  For example, a colleague bookmarked a fabulous presentation on Enterprise 2.0 that I probably would have never found on my own.  Another colleague wrote a great blog post on a presentation at Office 2.0 – I didn’t have the opportunity to attend, but got to enjoy some of the best of the presentations as shared by trusted sources.

 

Of course, I must be honest.  I get to use NewsGator products to make this all possible and that makes my passion for them even stronger.   Nice when it all comes together like that on the job!